Jamie Beardmore seriously impressed the management at IT specialists TP Systems within two weeks of beginning his Work Based Learning placement from Haywood Sixth Form Academy.
The innovative Work Based Learning programme placed Jamie with TP Systems for three days a week, combined with two days a week at Haywood Sixth Form Academy learning employability skills. TP Systems quickly spotted Jamie’s talent, offered him a full-time, paid apprenticeship and promoted him to Junior IT Technician.
Theo Pavlou, TP Systems Managing Director, said: “We knew we wanted to keep Jamie and after just two months, we offered him an apprenticeship. Now, he’s already our head of first line support for customers.”
His flair for both technical expertise and people skills is an unusual combination that has already earned him a promotion, and he now leads his own team to provide customer service support to schools and small businesses.
The 17 year-old from Tunstall, began his Work Based Learning placement with TP Systems in November 2015, having completed a seven week introductory course to prepare him for the world of work. In June 2016, he became a full-time apprentice.
Theo Pavlou explained: “Initially we thought we would train him up to rebuild some equipment, to give him an understanding of how computers work. His aptitude and technical know-how were so good that very quickly we could give him machines to build.
“We then asked him if he would be happy to start answering the phones – to log calls and pass messages on to the IT support team. He was happy to do this and actually started to resolve customers’ problems himself rather than having to pass them on to anybody else.
“He also massively exceeded our expectations when he designed a completely new system for us to manage stock in our store room. Jamie developed an online system and a process to follow, which we implemented without making a single change to it.”
Jamie’s role involves setting up new email accounts for customers and dealing with calls from customers who need IT support to resolve a problem.
Jamie said: “No two days are the same. Calls range from reminding people of their lost passwords to reports of complex networking issues.”
Soon he will be moving on to second line support, which involves more site visits, dealing with physical problems with servers or PCs crashing and installing new software or specific programmes.
His employers have complete faith that he will then quickly progress to the third and ultimate level of support, which involves building servers and installing complex networks in schools and businesses.
Theo concluded: “Jamie is a real rising star and he’s made a big contribution to our business success over the past year so it’s a real pleasure to nominate him for Apprentice of the Year. We also really want to acknowledge how good Haywood Sixth Form Academy’s new Work Based Learning programme is. It’s a brilliant way to give students the chance to try out the world of work and be ready for an apprenticeship or job when they leave college.”
TP Systems provides IT systems and support to over 40 schools in Stoke-on-Trent. To find out more about TP Systems visit tpsystems.org.uk.